The 4 weeks for case investigation - im sure if the shoe were on the other foot and it was their money at stake, say, for a non-cancelled abo or something that was in dispute they would react like greased lightning to get back their money.Train delay has been announced: what can you do? Similarly, if anyone has an idea about the above points, Id appreciate the input. If they, through negligence to react in a timely manner, allow the machine to be tampered with/intervene and the note is gone, surely thats their problem.Īnyway, if anyone has had successful dealings with the stoerungshotline and automat problems, I would love to hear from you. Of course it will if someone tampered with the machine after I left.Īs far as i'm concerned, money is in their posession once it gets into the note slot. This may seem a bit excessive, but I have been fobbed off with a few other issues in years gone by, so you could say this is the last straw and Im ready to put up a fight if they say something stupid like they did a kassenabgleich and the cash amounts tally up. The station is cctv monitored by the way, and they should have no problem in crosschecking it was me at the machine at that time assuming they conveniently deny the logfiles have no record of reading my bahncard for the bonus points before it jammed my prefectly uncrumpled fresh from the atm 50 note.Īnyway, half-expecting a fob-off, am I legally entitled to then demand:ī- access to cctv footage (at least of my person data protection wise) to further prove i was at the machine at that time?Ĭ- %age interest for every day they malinger and dawdle having withheld my 50 eur schein? I have noted the dates and times to within the nearest minute of calls i made to the hotline (i know call center ops - al incoming calls are logged and agents responsible trackable), the transaction times and eventts that should in some way be in the machines logfiles etc. By which time probably the cctv footage will be conveniently erased. Its been shy of 2 weeks now, Ive heard nothing, and im pretty sure theyre gonna make me wait it out and then (quelle surprise) come up with some lame ass stupid convenient excuse not to give my money back. I called again for an update and they told me it could take up to 4 weeks to investigate my case. So i said Id call back and she said it was anyway "im automat registriert" (im pretty sure that was a fob off - it didnt sound like she was tapping anything into a computer or checking anything)Ī few mins later (now on board my train), I called back the hotline and asked to be put through to the lady I was dealing with. They couldnt so I had to start from the beginning but this time giving all my details.Īs i was just away for a day trip, i returned later that evening passing by the problematic machine and noticed the barely visible stuck note had now vanished from the note slot. (shocker, i know) The lady at the hotline was less than helpful, saying she couldnt do anything or summon one of the many available db station staff to the automat. I took a somewhat blurry photo (my bad, i was rushing to make the train) I called the stoerungshotline twice - the first time repeatedly giving the automat number saying that i would call back as i had about 4 mins left to repurchase the ticket on an adjacent working machine and get my derriere over to the gleis to catch the train. I tried cancelling the transaction, but that wouldnt work either. However given that the station has turned into a non-stop beggingfest 24x7, im pretty sure somebody could have easily tampered with the machine and retrieved the note if they tried after I left the machine. It was so far in the slot, that you probably couldnt forcibly remove it without Im guessing a pair of tweezers to pinch the corner. While purchasing a long distance ticket at one of the deutsche bahn ticket machines, halfway through the transaction it swallowed my 50 banknote and then the machine froze, so I couldnt feed further money into it or get back what I put in.Īctually, it swallowed about 97% of the note in the note slot, then got jammed with a tiny corner peeking out of the banknote slot.
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